FAQ

What types of plants do you specialize in?

We offer a wide variety of premium plants including perennials like Actaea and Anemone, annuals such as Alyssum and Amaranthus, fruit trees including Apple and Apricot, and unique collections like our antique roses and pollinator-friendly plants.

Are your plants suitable for beginner gardeners?

Absolutely! We cater to gardening enthusiasts of all levels, from beginners to expert green thumbs. Many of our plants come with growing instructions, and our team is always available to offer advice.

Do you offer organic or pest control solutions?

Yes, we offer animal and pest control products to help keep your garden healthy and thriving without harming the environment.

Where do you ship?

We proudly offer worldwide delivery services, except to Asia and some remote areas due to agricultural restrictions.

What shipping options do you offer?

We provide two convenient shipping methods:
– Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after dispatch)
– Free Shipping: via EMS for orders over $50 (15-25 business days after dispatch)

How are plants packaged for shipping?

Our horticultural team carefully packages each plant using specialized materials. Perennials are potted securely, bare-root plants are protected with moist packing material, and seeds are sealed for freshness.

Do you offer tracking information?

Yes, once your order is dispatched, you’ll receive tracking information so you can follow your garden treasures every step of the way.

What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.

Are there any additional fees for international orders?

International customers are responsible for any customs duties, taxes, or import regulations that may apply in their country.

What is your return policy?

We accept returns within 15 days of receipt if you’re not completely satisfied with your order. Please contact us at [email protected] to arrange returns.

Can I return plants that don’t meet my country’s import regulations?

We cannot accept returns of plants that fail to meet specific country phytosanitary requirements. Please check your country’s regulations before ordering.

How can I check my order status?

You can track your order using the tracking information sent after dispatch, or contact us at [email protected] for assistance.

What should I do if I have problems with my account?

Our gardening enthusiasts are here to help! Contact us at [email protected] for any account-related issues.

What if I need advice on planting or caring for my new plants?

Our team of gardening experts is always happy to provide advice and support. Feel free to reach out to us with any questions about plant care.

Do you guarantee your plants?

We stand behind every plant with our satisfaction guarantee and ship only healthy, vigorous plants that meet our strict quality standards.